Shipping policy

Shipping & Delivery Information

At YsgrifAwen, we are committed to delivering your carefully selected notebooks, journals, pens, and organizers to you reliably and securely. This policy outlines our standard shipping procedures to ensure a transparent and smooth experience.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipment confirmation email with tracking information once your order has been dispatched from our warehouse.

Shipping Destinations & Timelines

We ship internationally to most countries. The estimated delivery time for Standard Shipping is 7-20 business days from the date of dispatch, depending on the destination. Please note these are estimates and not guarantees, as delivery times can be affected by factors beyond our control, such as customs processing and local postal services.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your items and the delivery destination. There is currently no minimum order value for free shipping. The exact shipping fee will be clearly displayed before you complete your purchase.

Order Tracking

Once your order is on its way, you will receive a tracking number via email. You can use this number on the carrier's website to monitor the progress of your delivery.

Customs, Duties, and Taxes

For international orders, please be aware that your package may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. YsgrifAwen is not liable for any delays or additional costs incurred due to customs clearance.

Incorrect Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at the time of order. We are not responsible for orders lost or delayed due to incorrect addresses provided. If you need to correct an address, please contact us immediately at [email protected]. Changes can only be made if the order has not yet been processed for shipping.

Damaged or Lost Packages

If your package arrives damaged, please contact the delivery carrier directly and file a claim. For assistance or if your tracking information indicates a lost package, please reach out to our customer support team at [email protected] with your order details, and we will help investigate the matter.

For any other questions regarding shipping, please do not hesitate to contact us at [email protected].